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Questions to ask your insurance company
Surface water flooding
Questions to ask your insurance company
Before you start cleaning up or throwing anything away, make sure to speak with your insurer. Here are some helpful questions to ask:
- Who will they send out, and what will they do?
- When will they visit? Can you do anything before they arrive?
- Will they provide temporary accommodation?
- Is there anything you need to arrange yourself?
- Will repairs include flood resilience upgrades? (e.g. non-return valves on drains or water pipes)
What to do for your insurance claim
- Take lots of photos of the damage.
- Make a list of everything that’s been damaged.
- Record gas and electricity meter readings.
- Keep a notebook of all conversations with your insurer, contractors, and consultants.
- Save all receipts for any work or purchases you make.
- Tell your insurer if you move to temporary accommodation — make sure they can still contact you.
