Christmas and New Year closure information
Our council offices and phone lines will close at 4pm on Wednesday 24 December and reopen at 9am on Monday 5 January 2026.
See our service arrangements for customers during this time.
Interpretation and translation services
We want everyone to be able to access our services. If English isn’t your first language or you need information in a different format, we can help.
Interpretation and translation services
We’re committed to making our services accessible to everyone. That’s why we work with INTRAN, the interpretation and translation service for the eastern counties, to provide free language support for anyone who needs help using our services.
Wherever you see the INTRAN logo, we can help you access information in your preferred language through:
- telephone interpreting
- face-to-face interpreting
- lip speaking or British Sign Language (BSL) interpreting
- translation of written council information into other languages
- alternative formats such as Braille, audio, or large print
If you need an interpreter, please let us know before your appointment so we can make arrangements. If that’s not possible, we can offer telephone interpreting on the spot.
To request a different format:
- Contact us online
- Call: 0344 980 3333.
- Text Relay (for people with hearing impairments): 18001 0344 980 3333
Translate this website
Our website is made to be easy for everyone to use.
You can change the language and adjust how the site looks using the accessibility tool at the top of the page.
