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My Norwich
Technical fault with our main council phone number

If you have an emergency that cannot wait please call 01603 786056. For heating and hot water enquiries, please call 01603 258617. We apologise for any inconvenience caused.

Benefits - submit documents / evidence

Please use this form to provide evidence/proof in support of your Housing Benefit and/or Council Tax Reduction.

Before you start the form

Follow the steps below to ensure you have your documentation ready to upload:

  1. Take a photograph or scan of the whole document (you can provide more than one photo if there are multiple pages)
  2. Check that all details in the pictures can be seen clearly.
  3. Save the picture files to your computer as a JPG, PDF or Word file. No single file should be more than 4MB in size.

When you complete the form, follow the instructions to upload the files you have saved

We withhold the right to reject any scanned document or photo and request that you provide the original.

See the seven items of evidence which we will accept

Only use this form to submit evidence or other documents if you have already submitted a new Housing Benefit and/or Council Tax Reduction application with us, or you are already receiving this support and providing evidence of a change you have already told us about.


Privacy notice

Read our privacy notice for information about what we do with personal information.

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