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Council launches consultation on new taxi and private hire vehicle rules

Published on Tuesday, 21st January 2025

Norwich City Council is asking for feedback by 16 March 2025 from the public and the transport sector on new proposals to regulate the taxi and private hire vehicle industry in the city.

The council is responsible for the licensing and enforcement of taxis (hackney carriages) and private hire vehicles in Norwich to ensure that drivers, owners and operators are fit to hold such licences.

The consultation considers how best to protect children and vulnerable adults when using taxi services, to the benefit of all members of the general public from the recommendations. It covers driver standards only, vehicle-related standards will be considered at a later date.
Some of the questions up for discussion as part of the consultation include:

  • Whether in-vehicle CCTV should become mandatory?
  • Should a geographical knowledge test be required?
  • Banning of vaping in vehicles, as it is currently for tobacco products and e-cigarettes
  • Introduction of mandatory card payment facilities.

Councillor Matthew Packer, cabinet member for planning and regulatory services, said: “The consultation aims to bring existing regulations up to date with latest guidance from the Department for Transport, to ensure that all passengers have a safe and comfortable journey.”

To take part, visit Get Talking Norwich. The consultation is open until 16 March 2025.

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