Published on Monday, 9th December 2024
The city council’s main offices and phone lines will be closed from 4pm on Tuesday 24 December and will reopen at 9am on Thursday 2 January 2025.
We’re still available if you need us, with many of our services available online. All online forms will remain available over the closure period, but those which need processing by council staff will be dealt with after the holiday.
In case of emergencies during the festive closure, please call our out of hours service 01603 412180.
All Online Forms
To access all of our online forms, including ‘Pay For It’ and ‘Apply For It’, please visit the homepage
Heating or hot water emergency
Council tenants or leaseholders who have a heating or hot water emergency can call the out of hours number 01603 412180 or Gasway on 01603 258617. Please note, Gasway is closed from 25 to 27 December and on 1 January 2025.
Non-urgent enquiries or issues
Any non-urgent enquiries will be processed from Thursday 2 January.
Bulky waste
Bulky waste collections will stop at the end of the day on Friday 20 December and resume on Friday 3 January.
Car parking
To help keep traffic flowing during this busy time, civil enforcement officers will continue to patrol over the festive period, so please be aware of on-street parking restrictions.
The city council’s pay and display and multi-storey car parks will be open as usual during the festive period.
Garden waste collections
The last garden waste collection will be on Friday 20 December. The first collection after the new year will be on Monday 6 January.
Payments
There will be delays with posting money to accounts over the closure period (for example residents paying rent or council tax).
This will mean that any payments made over the Christmas period will not appear on customer accounts until the first week of January.
Pest control
The pest control service will be closed on 25 and 26 December. It will reopen between 27 and 31 December, and then closed until it reopens on 2 January.
Riverside Leisure Centre
Riverside Leisure Centre will be closed 25, 26, 31 December and 1 January. For opening hours, visit Riverside Leisure Centre.
The Halls
The Halls are currently being refurbished and are due to reopen in Spring 2025.
The Norman Centre
The Norman Centre will close at 2pm on 24 December and will reopen at 9am on Thursday 2 January.
Waste and recycling collections
There will be changes to waste and recycling collections. Check your revised collection dates
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