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My Norwich
Christmas and New Year closure information

Our offices and phone lines will be closed from 4pm on Tuesday 24 December and will reopen at 9am on Thursday 2 January.

See more about our service arrangements for customers

Emergency planning news

Emergency Alert test – Sunday 23 April, 3pm

Published on Wednesday, 19th April 2023

This government’s alert service designed to warn of danger to life will be tested this Sunday, which means your mobile phone or tablet may make a loud siren-like sound and vibrate for 10 seconds.

  • Norwich City Council praises "invaluable" work of Covid-19 support officers

    Published: Thursday, 16th September 2021

    Norwich City Council has thanked its dedicated team of Covid-19 support officers for their “invaluable” work through the pandemic, as it takes the decision to wind down the public-facing role.

  • Welcome back and keep staying safe

    Published: Monday, 12th April 2021

    With government restrictions having eased further today (12 April) - marking the reopening of non-essential retail, leisure, personal care & holiday accommodation - Norwich says a big 'welcome back'.

  • Norwich is open for Christmas

    Published: Friday, 4th December 2020

    As the previous local restrictions have ended and we move into Tier 2, the message from the city council is Norwich is open for Christmas.

  • Weekly update on the city’s response to COVID-19

    Published: Thursday, 9th April 2020

    We want to make sure residents and businesses in Norwich are kept well informed about the impact of coronavirus on essential services.

  • Norwich Prepared: family fun day putting safety first

    Published: Thursday, 9th March 2017

    Emergency services are joining forces to provide fun and games alongside advice and demonstrations at a safety event at the Riverside Entertainment Centre in Norwich on Saturday 18 March.

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