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If you have an emergency that cannot wait please call 01603 786056. For heating and hot water enquiries, please call 01603 258617.

How to contact us for non-urgent enquiries

Homelessness news

Resettling Afghan families in Norwich

Published on Thursday, 26th August 2021

Afghan interpreters and their families are being safely housed in Norwich through an initiative being delivered by Norwich City Council, as the situation in Afghanistan intensifies.

  • Helping rough sleepers in Norwich this winter

    Published: Friday, 15th November 2019

    Nobody should have to sleep on the streets, especially during the colder months. What is being done to assist people move into accommodation, and what can you do to help?

  • NPPS services website

    National accolade for council’s homelessness services

    Published: Wednesday, 1st August 2018

    Norwich City Council has been recognised for its ongoing commitment to providing excellent homelessness services by being awarded ‘gold standard’ status from the National Practitioner Support Service.

  • Severe weather arrangements

    Published: Thursday, 1st March 2018

    Severe weather arrangements have been in place since Friday 23 February. Information is available if you are concerned about a rough sleeper or are in need of emergency accommodation.

  • No one left out in the cold

    Published: Thursday, 12th January 2017

    As temperatures drop, the city council is taking emergency action to ensure no one sleeping rough in Norwich is left out in the cold.

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