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My Norwich
Technical fault with our main council phone number

If you have an emergency that cannot wait please call 01603 786056. For heating and hot water enquiries, please call 01603 258617. We apologise for any inconvenience caused.

My account

All of your council business in one place

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My Account shows you personalised information about services (such as when your bin collection day is) and lets you track the progress of an issue you have reported to the council. 

You can also access:

Housing: manage your housing application, report a repair and view your rent account on our Housing Online portal. Need help getting started on Housing Online?

Benefits: manage Housing Benefit and Council Tax Reduction claims using our Benefits Online portal

Council tax: get instant access to your Council Tax account 

 

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