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My Norwich
Technical fault with our main council phone number

If you have an emergency that cannot wait please call 01603 786056. For heating and hot water enquiries, please call 01603 258617.

How to contact us for non-urgent enquiries

Budgeting and money advice referral form

We are experiencing high volumes of referrals

Please inform us on this form if you are at immediate risk of homelessness due to rent debt or are facing legal action due to other household debts.

For self-help guidance regarding budgeting and debts, please visit our Cost of living support page where you will find links to additional services.


Please complete this form if you would like to be referred to our budget and money advice service.

We can help you with household budgeting, debt advice and whether you could be entitled to benefits.

This service can be accessed by residents.

Please note that when you start the form you must continue to the end and submit it. You only have 30 minutes to fill out each page and you will not be able to save the form and come back later.


Privacy notice

Read our privacy notice for information about what we do with your personal data.

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