Thank you to the 750 tenants who have recently taken part in our Tenant Satisfaction Measures survey, which is conducted on our behalf by Viewpoint.
We will formally report the final results for 2024-25 after all 1,000 surveys are completed. This ensures the results are statistically representative and meet the Regulator of Social Housing’s technical specification for the survey.
In the meantime, we are pleased to share the latest results with you. Your feedback is showing positive trends, with all twelve perception measures improving compared to last year.
24 February 2025
Overall satisfaction with the service
2023-24: 64.2%
Proportion of respondents who report that they are satisfied with the overall service (TP)
Keeping properties in good repair
2023-24: 66.4%
Proportion of respondents who report that they are satisfied with the overall repairs service (TP)
2023-24: 58.6%
Proportion of respondents who report that they are satisfied with the time taken to complete the most recent repair (TP)
2023-24 64.1%
Proportion of respondents who report that they are satisfied we provide a home that is well maintained (TP)
Maintaining building safety
2023-24: 75.7%
Proportion of respondents who report that they are satisfied we provide a home that is safe (TP)
Respectful and helpful engagement
2023-24: 53.9%
Proportion of respondents who report that they are satisfied we listen to your views and act upon them (TP)
2023-24: 67.5%
Proportion of respondents who report that they are satisfied we keep you informed about things that matter to you (TP)
2023-24: 76.6%
Proportion of respondents who report that they agree that tenants are treated fairly and with respect (TP)
Effective handling of complaints
2023-24: 21%
Proportion of respondents who report that they are satisfied with our approach to complaints handling (TP)
Responsible neighbourhood management
2023-24: 47.4%
Proportion of respondents who report that they are satisfied we keep communal areas clean and well maintained (TP)
2023-24: 56%
Proportion of respondents who report that they are satisfied we make a positive contribution to your neighbourhood (TP)
2023-24: 55.9%
Proportion of respondents who report that they are satisfied with our approach to handling anti-social behaviour (TP)
