Tenancy appraisals
If you are an introductory tenant, you must allow us to visit you at home to do appraisals. You will have up to three visits in the first year of your tenancy. We will assess how well you’re keeping to the rules of your tenancy, how you’re coping and looking after your home, and if you’re paying rent regularly.
If there are problems, we will talk to you about what you can do to put things right. We may also extend your introductory tenancy beyond 12 months.
Settling in visits
If you’re a secure tenant, we will normally come to your home to do a settling in visit four to six weeks after you move in.
General and programmed visits
There will be times when we need visit you at home to inspect your property, verify your tenancy, identify support needs, and carry out repairs or improvements. Some of these visits will be programmed and we will tell you in advance about them.
We are committed to making sure our council homes are safe and in good repair, and you have help and support to manage your tenancy and live well.
During our visit we will:
- identify any support needs you may have
- signpost and direct you to other services
- update records with any changes to a household
- arrange repairs that are our responsibility
- verify who lives in the property against the tenancy agreement.
You must be present for the visit and allow us into your home. You should be aware that we can gain entry to your home by serving notices and pursuing court action.
In some cases, for convenience, we may choose to conduct digital viewings to allow any of the above to take place. This will include the requirement to see live video call footage of yourself and the property to assess its condition, verify your identity and confirm you are using the property in accordance with the terms of the tenancy agreement.
