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My Norwich
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If you have an emergency that cannot wait please call 01603 786056. For heating and hot water enquiries, please call 01603 258617.

How to contact us for non-urgent enquiries

Tenancy Strategy 2023

The Tenant Standard

The Regulatory Framework for Social Housing in England from April 2012 sets out the specific standards that Registered Providers (RPs) must meet. It takes account of the amendments made because of the Localism Act 2011. 

The Tenant Standard requires RPs to let their homes in a transparent and efficient way, and to take account of the housing needs and aspirations of tenants and potential tenants. 

They must demonstrate how their lettings: 

  • make the best use of available housing. 
  • are compatible with the purpose of the housing. 
  • contribute to local authorities’ strategic housing function and sustainable communities.

Registered Providers are also expected to cooperate with local authorities’ strategic housing function, and their duty to meet identified local housing needs. This includes assistance with local authorities’ homelessness duties, and through meeting obligations in nomination agreements. As we own and manage our own housing stock, we review our own tenancy policy. 

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