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My Norwich
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If you have an emergency that cannot wait please call 01603 786056. For heating and hot water enquiries, please call 01603 258617.

How to contact us for non-urgent enquiries

Benefits for refugees

If you are granted refugee status, humanitarian protection or discretionary leave to remain, you are able to apply for financial support through the UK benefits system as long as you have Recourse to Public Funds. 

Refugees may be eligible for Universal Credit. Find out how to claim at - Universal Credit: How to claim - GOV.UK (www.gov.uk)

For welfare advice please contact Norfolk Citizens Advice or visit the Jobcentre (Why do you want to contact Jobcentre Plus? - Find your nearest office - GOV.UK (dwp.gov.uk))

Several of the supporting agencies in Norwich may also be able to provide you with benefit advice – please see ‘Support in Norwich’ for a list of these. 

You may also be able to apply for a refugee integration loan for help with a rental deposit, essential home items, education or living costs – apply online Refugee integration loan: Overview - GOV.UK (www.gov.uk). If you need help with the application, contact your support agency or Citizens Advice. 

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