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If you have an emergency that cannot wait please call 01603 786056. For heating and hot water enquiries, please call 01603 258617.

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Support in Norwich

Please find below details of supporting agencies in Norwich, who may be able to provide you with support:

The Red Cross
The British Red Cross is the UK's largest independent provider of services and support for refugees and people seeking asylum. They help refugees from all backgrounds and religions. If you are a refugee or asylum seeker in the UK, or if you know someone who is, our teams may be able to support you with emergency help, one-to-one casework, one-off support, information and signposting about where to get help.
Website: Get help as a refugee or asylum seeker 
Email: RSenquiriesNorwich@redcross.org.uk 
Phone: 01603 623041

The Bridge Plus+ 
Information, advice and advocacy support on a range of issues including welfare benefits and housing related issues.
Website: The Bridge Plus+ 
Email: office@bridgeplus.org.uk 

New Routes Integration
They support asylum seekers, refugees and other isolated migrants in Norwich through 1-1 advice, English classes and social activities. 
Website: New Routes Integration 
Email: support@newroutes.org.uk 

English+ 
They support integration of non-native English speakers through offering multiple, free weekly classes to adults who are isolated due to lack of English language, including a small group for mums and pre-schoolers. In addition, they provide other activities such as driving theory lessons, art and craft and food safety, as well as sailing and museums trips. Through these classes they aim to support clients to build community, friendship and confidence.
Website: English+ Norwich
Email: info@englishplus.org.uk 

For Under 25s

Norwich International Youth Project
Norwich International Youth Project is a charity which supports young asylum seekers and refugees in Norfolk, between the ages of 11 and 25. Their aims are to enable young people to improve their wellbeing and self-esteem, to increase opportunity and encourage successful integration within the wider community, and to improve access to education and help young people to achieve their goals.
Website: Norwich International Youth Project 

Mancroft Advice Project (MAP)
MAP works with young people aged 11-25 across Norfolk. If you are within this age range and need support or advice with issues such as housing, employment, benefits or mental health, the MAP Drop-In Service can help. 
MAP Drop-In is open in Norwich from Monday to Friday 1.30pm to 5pm – no appointment needed, although the earlier in the afternoon you can get there, the more likely you are to be seen. (MAP, Risebrow Centre, Chantry Road, Norwich NR2 1RF). 
Website: MAP Norfolk
Call: 0800 074 4454
Email: advice@map.uk.net 

Norfolk Community Law Service (NCLS) 
Website: NCLS may be able to provide you with free immigration advice. Please visit their website for a list of issues they may be able to assist with.  
Email: immigration@ncls.co.uk

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