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My Norwich
Christmas and New Year closure information

Our offices and phone lines will be closed from 4pm on Tuesday 24 December and will reopen at 9am on Thursday 2 January.

See more about our service arrangements for customers

Energy efficiency and reducing energy bills

Grant funding to improve your home’s energy efficiency 

If you live in an energy-inefficient home, receive a qualifying benefit or your household has a low-income you could be eligible for free energy efficiency funding.

The government is currently running two schemes through which you could receive thousands of pounds worth of energy efficiency measures, potentially reducing your bills by up to £300-400 per year. These schemes are called the Energy Company Obligation (ECO) and the Great British Insulation Scheme.

Check if you're eligible for ECO funding or the Great British Insulation Scheme

We also have funding available to install air source heat pumps and insulation in Norwich properties that are not connected to the gas grid and where the household income is below £31,000.If you think you are eligible for this scheme, or have received a letter from us, please visit Norfolk Warm Homes or call 01603 430103 to make an application.

Solar Together

Do you want to save on your energy bills and generate your own renewable electricity? Installing solar panels and battery storage to power your home is a great place to start. Solar Together is a group buying scheme that guides you through the process and helps people secure the best possible.

If you already have solar panels installed, you can also register to have battery storage added to your existing panels.

More about the Solar Together Scheme and how to register

Big Community Switch

Switching your electricity bills to a renewable tariff is one of the easiest ways that you can reduce your greenhouse gas emissions. The Big Community Switch helps residents switch energy suppliers, move to a renewable electricity tariff, and save money on their energy bills.

 How the Big Community Switch works, and how you can sign up

More cost of living support 

The rising cost of living is affecting many of us. You may want help accessing grants and debt advice, support getting all the money you're entitled to, avoiding scams or advice to help keep your home warm. 

Find out about the help that might be available to you

Further advice for heating your home

Heating our homes accounts for 14% of the UK’s greenhouse gas emissions - improving the energy efficiency of where we live is one of the most important ways that we can reduce our carbon footprint, whilst also saving money on our energy bills. 

However, knowing where to start if often difficult and some basic knowledge can go a long way. The following sites might help:

  • You can get tailored recommendations from government for potential home improvements that could reduce your energy bills.
  • The Energy Saving Trust has put together a comprehensive web resource with advice and information on home heating and reducing heat loss.
  • There are also lots of simple free or low-cost actions that you can take to save money on your energy bills, these range from turning down your boiler flow temperature to closing your curtains at night. Ofgem has put together some simple advice
  • If you want to find an installer to undertake energy efficiency advice for you, Trustmark is the best place to start. Trustmark is a government endorsed quality scheme, meaning that you can have confidence that the job you want carried out will be done professionally, to a high standard, and with protection in place. It’s also worth bearing in mind that many companies aren’t based in Norwich, but will happily undertake work here; expanding your search to “Norfolk, UK” might show more results if you can’t find what you’re looking for.
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