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Payments unavailable

We are aware that payments are currently unavailable. You will also not be able to make any payments online, by phone or when using forms from 9am to 6pm on Tuesday 15 April.

Specialist Support Team

The specialist support team works with tenants to reduce the risk of eviction and abandonment. The team, work alongside tenants to increase their ability to manage a healthy tenancy, for the long term.

We support people to:

  • Feel safer within their home and community.
  • Increase their ability to maintain their home.
  • Stabilise their financial situation, maximise their income and increase their ability to manage bills including rent payments.
  • Improve their physical and mental health.
  • Increase their ability to communicate and advocate for themselves.
  • Expand and maintain their support networks – family /friends / services.
  • Positively use their time.

Criteria:

  • Be a tenant living in a Norwich City Council area
  • Struggling to maintain their tenancy
  • Be at high risk of; eviction / abandonment 

For more information contact: specialistsupport@norwich.gov.uk 
 

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