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My Norwich
Technical fault with our main council phone number

If you have an emergency that cannot wait please call 01603 786056. For heating and hot water enquiries, please call 01603 258617.

How to contact us for non-urgent enquiries

Financial Assistance Policy For Independent Living

Maintenance of equipment

20.1. Equipment provided by a DFG such as Stairlifts, Through Floor lifts, Step Lifts, Wash/Dry toilets or similar will be purchased wherever possible with an extended warranty and servicing agreement.

20.2. Typically, the extended warranty and servicing agreement will be for 5 years. 

20.3. After this time, the council cannot fund additional servicing or repairs and the responsibility for this becomes the homeowners (in the case of tenants of the council, this is the council).

20.4. Adult Social Services may be able to provide support with ongoing servicing and maintenance and those wishing to explore this would need to contact them directly. 
 

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