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My Norwich
Christmas and New Year closure information

Our offices and phone lines will be closed from 4pm on Tuesday 24 December and will reopen at 9am on Thursday 2 January.

See more about our service arrangements for customers

Financial Assistance Policy For Independent Living

Maintenance of equipment

20.1. Equipment provided by a DFG such as Stairlifts, Through Floor lifts, Step Lifts, Wash/Dry toilets or similar will be purchased wherever possible with an extended warranty and servicing agreement.

20.2. Typically, the extended warranty and servicing agreement will be for 5 years. 

20.3. After this time, the council cannot fund additional servicing or repairs and the responsibility for this becomes the homeowners (in the case of tenants of the council, this is the council).

20.4. Adult Social Services may be able to provide support with ongoing servicing and maintenance and those wishing to explore this would need to contact them directly. 
 

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