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My Norwich
Technical fault with our main council phone number

If you have an emergency that cannot wait please call 01603 786056. For heating and hot water enquiries, please call 01603 258617.

How to contact us for non-urgent enquiries

Financial Assistance Policy For Independent Living

Affordable Warmth Grant

17.1.    This grant will fund replacement boilers that are 15 years and older..

17.2.    Boilers will be replaced with modern energy efficient ‘A’ rated boilers

17.3.    The grant will fund the replacement of any radiators that are insufficient in size, not effective or in need of replacement.

17.4.    Additionally, the grant will cover the installation of new double glazing where there are any windows in the property that are single glazed. Or if the property is a listed building or in a conservation area the installation of secondary glazing, if none is present.

17.5.    The grant will also fund the replacement of external doors, if the council determines they are thermally insufficient and in need of replacing.

17.6.    There are no repayment conditions on the grant and no grant maximum, however, the home improvement team will identify and specify the required works and arrange for them to be carried out.

17.7.    To qualify for the grant, residents must be a homeowner and in receipt of Council Tax Reduction (not the single person’s 25% discount)
 

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