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My Norwich
Christmas and New Year closure information

Our offices and phone lines will be closed from 4pm on Tuesday 24 December and will reopen at 9am on Thursday 2 January.

See more about our service arrangements for customers

Financial Assistance Policy For Independent Living

Hospital Discharge Grant

12.1. This grant is to enable inpatients (including patients of homeward) to access support and funding to tackle disrepair and adaptations in a timely manner. 

12.2. For straightforward adaptations and repairs the home improvement team will aim to respond to the referrer by 3pm on the day of referral.

12.3. Where more complex works are required, a case worker will visit the client in hospital to arrange access to the property and for works to be completed. It is expected that the turnaround for these works will be around 28 calendar days

12.4. Referrals to the home improvement team must come directly from a health or social care professional, with a clear rationale for works needed to aid discharge from hospital. 

12.5. The grant will be for works up to the value of £15,000 and will not be means-tested. 

12.6. There are no repayment conditions 
 

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