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My Norwich
Christmas and New Year closure information

Our offices and phone lines will be closed from 4pm on Tuesday 24 December and will reopen at 9am on Thursday 2 January.

See more about our service arrangements for customers

What can I do?

A litter picker

 As a Norwich resident

  • Everyone can play their part to help keep Norwich looking clean. Please don’t use bins that are already full. Take your litter on to the next available bin or even home with you to dispose of there.
  • Report environmental crime, including fly-tipping, to the council via our online form.
  • If you see graffiti or fly-tipping on public land/buildings in Norwich, please make sure it’s reported to us. Our teams from Norwich City Services Ltd. clear 95% of reported fly-tips within 24 hours and this way, we can build up a picture of any fly-tipping hot spots in the city. 
  • Please do not put any extra waste or bulky items such as furniture in communal bin storage areas – this is fly-tipping and you could be liable for an unlimited fine or a prison sentence. Make sure only bagged household rubbish goes into the black communal bins. Loose recycling (not bagged) goes into the blue communal recycling bins. 
  • If you’d like to hold a community litter pick, the city council can help with equipment and the collection of any waste you pick up. Visit our community activity page to find out more. 

As a Norwich business

  • The city council has written to businesses in the city centre which have trade waste collections, asking that bags/bins and pallets are only put out for collection during set hours in the morning and evening. This will keep the streets free of this waste during the day. 
  • Please make sure your business has a trade waste collection in place – do not use the on-street litter bins for business waste. There is the option to install extra on-street litter bins for businesses which need them. Contact Norfolk County Council for more information.
  • Please make sure you keep the area around your business premises clean and tidy. 

I work in Norwich, how can I get involved?

  • A number of organisations in Norwich hold corporate litter picking events. Why not ask if you can hold one at your place of work? The city council can hire out equipment and arrange for the rubbish you collect to be disposed of. Visit our community activity page for more information. 
  • Taking your own water bottle/reusable coffee cup to work can help save on waste, not only freeing up space in the city’s bins but being kinder to the planet. 
  • And if you do get a takeaway lunch from one of the city’s great cafes, restaurants or market stalls, then please make sure you recycle what you can afterwards and only use bins that have space available to dispose of your waste. 

How can my community get involved? 

  • Organise a community litter pick - holding a community litter pick is a fun, satisfying and simple activity to make an immediate positive impact on your neighbourhood. 
  • If you are organising a community litter pick there are several ways we can help get you started. Visit our community activity page to find out more.

 

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