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My Norwich
Christmas and New Year closure information

Our offices and phone lines will be closed from 4pm on Tuesday 24 December and will reopen at 9am on Thursday 2 January.

See more about our service arrangements for customers

Resources

Executive director

Emily Yule

Emily Yule

Interim chief finance officer and S151 officer

Alistair Rush

Alistair Rush

Functions:

  • Section 151 responsibilities
  • Strategic finance
  • Revenues & benefits
  • Procurement
  • Commercial strategy and acquisitions

Heads of service

Robert Mayes – head of finance

Robert Mayes

Functions:

  • Finance business partners, transactions and systems
  • Corporate finance, treasury management and tax
  • Procurement
  • Internal and external audit
  • Risk management


Dawn Bradshaw – head of HR and organisational development

Dawn Bradshaw, head of HR and organisational development

Functions:

  • Human resources
  • Workforce management and strategy
  • Learning and skills
  • Organisational development


Julia Medler – head of customers, IT and digital

Julia Medlar, head of customers, IT and digital

Functions:

  • Customer services (incl revenues and benefits and customer service advisers)
  • IT and digital
  • Service improvement
  • Data protection
  • FOI enquiries
  • Complaints
  • GDPR


Jan Robinson – head of legal and governance (monitoring officer)

Functions:

  • Monitoring officer
  • Nplaw contract lead
  • Democratic services
  • Member development
  • Elections
  • Procurement
  • Major contracts
  • Executive support
  • Civic team


Tanya Bandekar – head of revenue and benefits

Tanya Bandekar

Functions:

  • Billing and collection of council tax and business rates
  • Administration of housing benefit
  • Administration of council tax support scheme
  • Prevention and detection of fraud
  • Lead on debt recovery across the council
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