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My Norwich
Christmas and New Year closure information

Our offices and phone lines will be closed from 4pm on Tuesday 24 December and will reopen at 9am on Thursday 2 January.

See more about our service arrangements for customers

A safe and secure home

Alarms

Your home must have a working smoke alarm on every floor. If you have a gas supply, decent landlords also provide carbon monoxide alarms.

Gas safety

If you have a gas supply, you must be given a valid gas safety certificate when you move in. Gas appliances must be checked by a certified Gas Safe engineer every 12 months.

Electrical safety

The wiring and any electrical items supplied with your home must be safe.

Reasonable repair

Your home must be safe, and its structure must be kept in reasonable repair.

Damp, mould and heating

Your home should be free from damp and mould problems and have heating that is controllable.

It’s your home!

Your landlord or agent must not disturb or harass you. Your landlord can only visit when it is convenient for you, unless it’s an emergency. They must give you at least 24 hours’ notice.

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