Christmas and New Year closure information
Our council offices and phone lines will close at 4pm on Wednesday 24 December and reopen at 9am on Monday 5 January 2026.
See our service arrangements for customers during this time.
Norwich Private Renters' Charter
Your rights as a renter in Norwich - what you should expect
Everyone living in privately rented homes in Norwich deserves safe, comfortable, and legally compliant housing. Sadly, not all rental properties meet these standards - and when they don’t, it can lead to serious problems like:
- poor health and wellbeing
- struggling to afford heating (fuel poverty)
- unsafe living conditions
- fewer opportunities for children
- in the worst cases, even early death
What Norwich City Council is doing
We’re committed to raising the bar for private rented housing by:
- empowering tenants to know their rights
- encouraging landlords and agents to follow best practices
- taking action when standards aren’t met
Introducing the Tenant Charter
This Charter clearly outlines:
- the standards landlords and agents must meet
- what tenants can expect from their rented home
- what to do if something goes wrong
- where to get help and support
Know your rights
Tenants must be treated fairly. Use the sections in this guide to explore your rights under the Tenant Charter — and take control of your renting experience.
