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My Norwich
Christmas and New Year closure information

Our offices and phone lines will be closed from 4pm on Tuesday 24 December and will reopen at 9am on Thursday 2 January.

See more about our service arrangements for customers

When you move in

Legal Information

Your landlord or agent must give you the government’s ‘How to Rent’ booklet when you move in.

Deposit protection

Your landlord must protect your deposit with one of three schemes, and provide you with proof, within 30 days of taking your deposit money. (TDS, DPS, my deposit logos).

Tenancy terms

Your tenancy terms must be fair and understandable. You shouldn’t be hit with surprise fees.

Rent increases

Your rent should not go up during the fixed period of your tenancy.

Tenancy agreement

Good landlords/agents will provide a written tenancy agreement. At a minimum, they must put in writing the address of the room or flat, length of the agreement, the rent you will pay and the landlord’s name and contact address.

Moving out

Landlords must follow a strict legal process if they want you to move out - and that process takes time. If your landlord or agent wants you to move out, get immediate advice.

Permission to rent

Check that your landlord has the necessary permission to rent. You can check what permission they need on our website.

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