No discrimination
It is against the law to discriminate against your nationality, race, religion, sexuality, disability or gender. However, you will have to provide proof that you have a right to live in the UK.
Letting agency fees
Until letting agency fees are banned, they must be displayed clearly in agents’ offices and websites – you shouldn’t have to ask to see them.
Complaints
Agents must be registered with an independent organisation for dealing with complaints. The logo of the complaints redress scheme they belong to must be displayed.
Money protection
Ask whether your letting agent belongs to a client money protection scheme. These schemes protect any money you pay to the agent as deposit and rent - even if the agent closes down.
Fixtures and fittings
Do all the fixtures and fittings work – do the light switches work and water come out of the taps?
