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My Norwich
Christmas and New Year closure information

Our offices and phone lines will be closed from 4pm on Tuesday 24 December and will reopen at 9am on Thursday 2 January.

See more about our service arrangements for customers

Help to live at home

Landline Telephone Digital Switchover

Landline telephone services in the UK are switching to a fully-digital network. This means phone calls will be carried out over the internet (instead of analogue landlines).

If you have other devices connected to your landline, such as an alarm and healthcare system (including TeleCareLine), it is recommended that you check with the provider of the service as to whether the device will need to be upgraded or replaced.

Read more about the digital switchover on the county council website

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