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My Norwich
Christmas and New Year closure information

Our offices and phone lines will be closed from 4pm on Tuesday 24 December and will reopen at 9am on Thursday 2 January.

See more about our service arrangements for customers

Decoration allowance scheme

Who qualifies for a decoration allowance?

Anyone who has accepted an offer of a council tenancy and signed a tenancy agreement, with the following exceptions:

  • Non-secure tenancies that are pending a homelessness investigation
  • Where an individual has a licence agreement to occupy a council home

If your tenancy has been assigned to you following a succession or you have moved through a mutual exchange you are not entitled to a decoration allowance.

How much will I get?

An allowance of £30 will be paid for each room that needs redecorating.

How will I receive my allowance?

When you decide to accept a property you will be told the value of any decoration allowance.

This is when you will need to choose which supplier you would like to spend this allowance with. In most cases, you will be given a voucher or card which will be credited with £30 for each room allowance to be spent with the supplier you have chosen.

You cannot use this card or voucher at more than one supplier.

What if I cannot do my own decorating?

If you are not able to decorate your own home due to disability, and have no able members of the household to help you, an additional payment of £50 will be provided for each room to employ someone to decorate.

In exceptional circumstances, we will carry out the work to decorate rooms assessed for a decorating allowance.

If you are entitled to additional payments for decorating you will be notified and payment will be made into your account via a bank transfer.

What can I spend the allowance on?

The allowance can only be used to buy decorating materials for use at your new home. It is not transferable and cannot be exchanged for other goods.

A full list of the decorating materials you can buy is provided at sign-up.

These include:

  • interior paints
  • woodcare and varnishes
  • non–powered decorating tools
  • wallpaper and pastes
  • sandpaper
  • filler and sealants

Where can I spend my allowance?

You may choose from one of the following suppliers:

B&Q Warehouse
Boundary Road
Hellesdon
Norwich NR6 5JS
01603 269000
www.diy.com 

B&Q Warehouse
5 Neatmarket
Hall Road
Norwich NR4 6FB
01603 455378
www.diy.com

Thorns DIY
22 Exchange Street
Norwich NR2 1AT
01603 622891
www.thornsdiy.com

Johnstone's decorating centre
Unit 3, Frensham Road
Sweetbriar Industrial Estate
Norwich NR3 2BT
www.johnstonesdc.com

Crown Paints
Units 12 & 13, Kingsway
Norwich NR2 4UEwww.wilko.com
www.crownpaints.co.uk

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