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My Norwich
Technical fault with our main council phone number

If you have an emergency that cannot wait please call 01603 786056. For heating and hot water enquiries, please call 01603 258617. We apologise for any inconvenience caused.

Support for rough sleepers

Partners and other organisations

  • Food assistance in Norwich - free and low-cost food providers for those that need it.
  • Citizens Advice Bureau - free, confidential and impartial advice and campaign on big issues affecting people's lives.
  • St Martins - support for rough sleepers, sofa surfers and those at risk of becoming homeless.
  • The Salvation Army - meeting the immediate needs of people sleeping rough or on the streets and helping them find a home.
  • City Reach - a team of NHS doctors, nurses and support workers helping people who find it difficult to access mainstream health services.
  • Crisis - the UK national charity for single homeless people, offering year-round education, employment, housing and well-being services.
  • Equal Lives - led by people who face disabling barriers, dedicated to supporting people to empower themselves to live independent lives.
  • The Feed - a local social enterprise and charitable foundation, tackling poverty and social exclusions brought on by homelessness, housing needs, long term unemployment and other social barriers.
  • Homeless Link - the national membership charity for organisations working directly with people who become homeless in England.
  • Mancroft Advice Project - youth information, advice and counselling centre offering support to young people in Norfolk aged 11 to 25.
  • The National Domestic Violence Helpline (24 hours) - if someone is fleeing domestic violence, please contact: 0808 2000 247.
  • The 4women Resource Centre - support for women currently serving community orders with the Criminal Justice System.
  • Norwich Community Advice Network (NCAN) - a Big Lottery funded project set up to improve access to free, high quality social welfare advice, information, advocacy, and representation services for those living or working in Norfolk.
  • Norfolk Community Law Service (NCLS) – free legal advice, providing access to justice and equality in Norfolk. All services are free, independent and confidential.
  • Shelter - free expert advice on a great range of housing issues, from disrepairs and landlord disputes to guidance on housing rights and resources to help you understand your housing situation.
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