Repairs, maintenance and improvements

Need a repair? Find out who’s responsible, what the process involves, whether there’s a cost and how to report it—whether it’s urgent or routine.

Learn how to report damp and mould, what happens after you do and how you can help stop it from coming back.

Want to improve your council home? See what sort of work needs approval, things you need to consider and how to get in touch.

Find out how your home is maintained, what upgrades you might receive and how it all works.

Information explaining how Norwich City Council ensures all homes are safe and meet legal standards.