Every resident in Norwich deserves to live in a safe and healthy home. We take all reports of damp and mould extremely seriously and would encourage you to get in touch if you think you have any problems in your home.
Tenants and leaseholders
If you are a Norwich City Council tenant or leaseholder and are experiencing issues with damp and mould in your home, please report it online.
Alternatively, call 0344 980 333 and select option 3 and then option 2. Our business support team will complete a questionnaire with you about the damp issues in your home, such as the location and size of area affected.
How we respond to reports of damp and mould
After receiving your report, we will take the appropriate action, which could be one of the following.
Repair
If your report suggests that a leaking pipe or roof is causing damp and mould, the next steps are:
- Our contractors, NCSL, will contact you to arrange an appointment to visit your home. Depending on the urgency of the repair, the appointment will take place within 24 hours, 5 working days or 60 working days.
- During the visit, NCSL will inspect or carry out the repair. If it cannot be fixed, a follow-up appointment will be arranged.
Survey
If your report suggests that a survey is required to investigate the cause of the damp and mould, the next steps are:
- Our property services team will contact you to arrange an appointment for a damp survey to be carried out within 14 days.
- The surveyor will visit your home to identify the cause of the damp and determine if any follow-up work is required to fix the problem.
- The surveyor will confirm their recommendations for follow-up work and what these will include, how long the work is like to take and whether any furniture needs to be moved to enable the work to go ahead.
- The follow-up work will be scheduled to start within 7 working days of the survey.
- Our contractors, NCSL. will complete the recommended work and an inspection will take place shortly after to ensure it meets the required standards.
Mould wash
If your report suggests that a mould wash is needed to treat the damp and mould, the next steps are:
- Our contractors, NCSL, will contact you to arrange an appointment for a mould wash to be carried out within 5 working days.
- During the visit they will treat the affected areas with a mould wash.
- The treated areas will take several hours to dry out after the process is complete.
