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My Norwich
Christmas and New Year closure information

Our offices and phone lines will be closed from 4pm on Tuesday 24 December and will reopen at 9am on Thursday 2 January.

See more about our service arrangements for customers

Guidance notes for Pledge Norwich

Norwich City Council priorities

These are the council’s key priorities for the city.

People living well
Norwich is a city in which many people enjoy a good quality of life, and is a social and cultural hub for the entire county. We want Norwich to continue to be a city which supports wellbeing, and one in which people enjoy living and working as well as visiting, This will entail playing our part in addressing the very real inequalities between the most and least deprived residents of the city.

Great neighbourhoods, housing and environment
We aspire to be good stewards of the city, maintaining the character that makes Norwich a unique place, whilst taking opportunities to regenerate and develop the city to enhance it and support thriving communities

Inclusive economy
Our overall aim, in partnership with others, is to continue to develop Norwich as a strong, vibrant and inclusive economy in which the benefits of economic growth are shared by all.

Exceptions and restrictions

  • New groups without bank accounts should contact our community enabling team for guidance.
  • We reserve the right to not fund a project or to withdraw funding if it becomes apparent that any of the criteria are not being met.
  • We reserve the right to amend this information at any time.

We are unlikely to pledge towards projects that:

  • have already received funding from us through any other grant programme or funding mechanism in the current financial year
  • help only one individual or very limited numbers of people
  • do not promote community cohesion
  • are managed by groups that have had a previous grant that has not been managed satisfactorily
  • are raising funds for works or equipment already committed, bought or completed
  • solely or predominantly benefit people who live outside of Norwich
  • include unspecified expenditure (eg a campaign with flexible funding)
  • overtly or exclusively promote a political agenda
  • overtly or exclusively promote a religious agenda
  • interfere with council business or are a reputational risk
  • have unauthorised or significant financial implications for the council including increased maintenance or resource costs.
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