Christmas and New Year closure information
Our council offices and phone lines will close at 4pm on Wednesday 24 December and reopen at 9am on Monday 5 January 2026.
See our service arrangements for customers during this time.
Tenants home contents insurance scheme privacy notice
About us
Norwich City Council is the data controller for the Tenants Home Contents Insurance Scheme and we have a legal and contractual obligation to process your personal information.
You may contact our data protection and information security officer by emailing DPO@norwich.gov.uk or by calling 0344 980 3333.
What will we do with your data?
We use it to process your tenants’ contents insurance application and policy.
We intend to keep your data for the length of your contents insurance policy and for six years after its end date, as stated in our Retention Schedule available on our website.
What are your rights?
You have the right to request access to your personal information to:
- ask for errors to be corrected
- restrict how your information is used
- object to how it is processed
- request that your data is deleted.
You also have the right to lodge a complaint with the Information Commissioner's Office if you are not happy with how your data is processed.
What are the consequences of you not providing data?
If you do not provide the information required we will not be able to complete your application for insurance.
How will we share your data?
Information provided for the tenants’ insurance scheme is shared externally with the insurance provider Aviva, their claims handler Crawford & Company, and the broker AON UK, in order that they may carry out their statutory duties including screening for the detection and prevention of criminal activity.
Apart from where previously stated, we do not pass your details to third parties unless we are lawfully able to do so for the prevention and detection of crime and fraud, or for the collection of taxes.
