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My Norwich
Christmas and New Year closure information

Our offices and phone lines will be closed from 4pm on Tuesday 24 December and will reopen at 9am on Thursday 2 January.

See more about our service arrangements for customers

Accounts in credit

Norwich city council no longer publishes credits held and are unable to fulfil this request under Section 31(1)(a) of The Freedom of Information Act 2000 which states that:

Information which is not exempt information by virtue of section 30 is exempt information if its disclosure under this Act would, or would be likely to prejudice the prevention or detection of crime,”

A list of unclaimed business rates credits could enable fraudulent claims and provide the ability to defraud the Council or any of the businesses who are legitimately owed the credit.

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