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If you have an emergency that cannot wait please call 01603 786056. For heating and hot water enquiries, please call 01603 258617.

How to contact us for non-urgent enquiries

Procurement strategy and procedures

Procurement strategy

Our procurement strategy provides the high level framework for procurement at the council.

Procurement strategy 2021-24

No PO No Pay Policy and invoicing

From 1 October 2024, we will operate a No Purchase Order No Pay Policy (No PO No Pay). This means that Norwich City Council suppliers will need to quote a valid purchase order (PO) number (unless in scope of the exceptions list) on their invoices before we pay them.

No Purchase Order No Pay Policy

Contract procedures

The primary objectives of the contract procedures is to ensure that all contracts for works, services and supplies entered into by us:

  • secures the best possible value for money
  • ensure probity, transparency and equality
  • protects those involved in the procurement process.

Contract procedures

Norwich City Council terms and conditions and GDPR

NCC terms and conditions for the supply of goods and services (data controller to data controller contracts)

Contracts for the supply of goods and services having a data controller and data processor relationship shall have bespoke terms, schedules and conditions.

View a NCC template here

Norwich City Services Ltd terms and conditions and GDPR

NCSL terms and conditions for the supply of goods and services (data controller to data controller contracts)

Contracts for the supply of goods and services having a data controller and data processor relationship shall have bespoke terms, schedules and conditions.

View a NCSL template here

Financial regulations and procedures

Commissioning

The council also works with external parties in the public, private and voluntary and community sectors to deliver services, rather than deliver them directly. Read more about our commissioning process.

Community right to challenge

Community and voluntary groups, charities and other groups can express an interest in bidding to run a council service. It is known as the Community Right to Challenge and is part of the Localism Act 2011. See the Community right to challenge page.

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