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Christmas and New Year closure information

Our offices and phone lines will be closed from 4pm on Tuesday 24 December and will reopen at 9am on Thursday 2 January.

See more about our service arrangements for customers

Cooling towers

All premises in Norwich where cooling towers and evaporative condensers are situated must be registered with the council. The law that covers this is Notification of Cooling Towers and Evaporative Condensers Regulations (1992).

You must notify us in writing, on the approved form below, of any equipment on the premises and when there are any changes, including when a plant becomes redundant and is decommissioned or dismantled. Notification is free.

Register a cooling tower or evaporative condenser

On receipt of your notification we will inspect the premises if necessary and details will be added to our cooling and evaporative condensers register. 

We will inform the Health and Safety Executive (HSE) concerning equipment on the premises where they have enforcement responsibility.

Register on the gov.uk website

Purpose of notification

This is to ensure that the relevant enforcing authority can be satisfied that suitable control measures are in place to protect employees and the general public from the risk of infection by organisms such as legionella.

Tell us of any changes 

If you are registered but need to make changes to the cooling tower or evaporative condenser you must tell us immediately. The register will be amended accordingly.

Apply to change a notification

If you have removed it please email HSadvice@norwich.gov.uk or call us on 0344 980 3333.

Cooling and Evaporative Condensers Register

We keep an up-to-date register of all cooling towers and evaporative condensers in Norwich.

Cooling tower Number of towers Enforcing authority
Laurence Scott & Electromotors Ltd,
P.O Box 25, Hardy Road,
Norwich,
NR1 1JD
1 Health and Safety Executive
Marsh UK Ltd.
Victoria House, Queens Road, Norwich, NR1 3QQ
2 Norwich City Council
TSO
St. Crispins, Duke Street,
Norwich
NR3 1PD
1 Norwich City Council
Castle Quarter Norwich
Castle Mall
Timber Hill/Golden Ball Street,
Norwich
NR1 3DD
3 Norwich City Council
Briar Chemicals Ltd
Sweet Briar Road
Norwich
NR6 5AP
3 Health and Safety Executive

Last reviewed June 2021

More information about cooling towers is found on the Health and Safety Executive's website.

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