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My Norwich
Technical fault with our main council phone number

If you have an emergency that cannot wait please call 01603 786056. For heating and hot water enquiries, please call 01603 258617. We apologise for any inconvenience caused.

Brown (garden waste) bin

Items accepted in your garden waste bin

  • hedge clippings
  • twigs and small branches
  • cut flowers
  • grass cuttings
  • leaves and shrubs

Items we do not accept

If your bin contains anything other than the materials listed as acceptable, we will not collect it. 

  • tree trunks and fencing
  • stones
  • soil
  • paper and cardboard
  • plastic bags
  • kitchen waste including fruit and vegetable peelings
  • straw, sawdust or other pet bedding
  • DIY waste
We cannot collect garden waste that is left next to your brown bin.

Disposal of ash leaves and prunings

Due to the threat of ash dieback disease we are following the guidance from the Forestry Commission and advising residents not to put branches or leaves from ash trees in their brown wheelie bin for composting.

Please either leave ash branches and leaves where they are or, if possible, burn them on site. For more information visit the Forestry Commission website.

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