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My Norwich
Christmas and New Year closure information

Our offices and phone lines will be closed from 4pm on Tuesday 24 December and will reopen at 9am on Thursday 2 January.

See more about our service arrangements for customers

Single person discount

Single person discount - change in circumstances

If you are in receipt of a single person discount, you must tell us within 21 days about any change in your circumstances which may affect your entitlement to the discount. If you don't, you could be charged a penalty of £70.

Examples of changes that may affect your discount:

  • another adult moves in
  • someone in your household turns 18
  • someone in the property is no longer considered as a person who is not counted for council tax purposes.

Cancel a single person discount

If you’re claiming housing benefit and someone moves in or out of your household you need to tell us about it on the household change form.

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