This accessibility statement applies to https://recruitment.norwich.gov.uk.
This website is run by Norwich City Council. It is built and maintained by a third party supplier on our behalf.
We want as many people as possible to be able to use this website.
For example, that means you should be able to:
- Change colours, contrast levels and fonts
- Navigate the website using just a keyboard
- Navigate the website using speech recognition software
- Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver).
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this website is
We aim to meet the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines 2.1 at AA level.
However, we know some parts of this website are not fully accessible.
- At 200% and 400% zoom, the close button in the hamburger menu cannot be actioned using the keyboard, even though it received visible focus.
- At 400% zoom, the links in the hamburger menu overlap with the page content behind it them, making it hard to read.
- At 200% zoom the 'Log in' link in the hamburger menu does not have sufficient colour contrast.
- At 400% zoom and in mobile view (320 x 256), the links on the home page below 'Current vacancies', in the hamburger menu do not havve sufficient colour contrast.
- At 200% and 400% zoom, the links in the hamburger menu do not have sufficient colour contrast when receiving hover from the pointer.
- At 400% zoom on the home page, the 'About us', How to apply', 'Our benefits and Equality, and diversity and inclusion' card links overlap with the page background and do not have suffiecient colour contrast.
- On the 'Current Vacancies' page, the 'Clear all filters' element in the 'What job are you interested in?' filter menu cannot be accessed using the keyboard.
- On the 'Current Vacancies' page, when receiving focus or hover, the options in the 'Salary bands' select element do not have sufficient colour contrast.
- On the current vacancies page each job has the same link text 'Full job details' which links to different destinations.
- Email form fields do not support autocomplete.
Feedback and contact information
We're always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we're not meeting accessibility requirements, email webgroup@norwich.gov.uk
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or Braille:
- complete our contact us form and include the web address of the content you cannot access (choose the website and accessibility option from the drop-down list in the form)
- call 0344 980 3333
We’ll consider your request and get back to you in five days.
If you cannot view the map on our ‘Visiting us’ page, call 0344 980 3333 or complete our contact us form for directions.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Technical information about this website’s accessibility
Norwich City Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.
Non-accessible content
The content listed below is non-accessible for the following reasons:
Non-compliance with the accessibility regulations
WCAG 2.1 Level A
- The close button in the hamburger menu cannot be actioned using the keyboard at 200% and 400% zoom, even though it receives visible focus. This fails WCAG 2.1 success criterion 2.1.1 (Keyboard)
- The 'Clear all filters' element in the 'What job are you interested in?' filter menu on the Current vacancies page cannot be accessed using the keyboard. This fails WCAG 2.1 success criterion 2.1.1 (Keyboard)
- On the current vacancies page the links to full details of the individual jobs uses the same link text to different destinations. This fails WCAG 2.0 success criterion 2.4.4 (Link purpose (In context)).
We have engaged with our suppliers (Hireserve) to provide a fix for these issues - timescale to be confirmed.
WCAG 2.1 Level AA
- The links below 'Current vacancies' in the hamburger menu overlap with the page content behind them, when the browser zoom is 400%. This results in the link text being hard to read. This fails WCAG 2.1 success criterion 1.4.10 (Reflow).
- The 'Log in' link in the hamburger menu does not have sufficient colour at 200% zoom. This fails WCAG 2.1 success criterion 1.4.3 (Contrast (minimum).
- The links below 'Current vacancies' in the hamburger menu do not have sufficient colour contrast at 400% zoom and in mobile view (320x256). This fails WCAG 2.1 success criterion 1.4.3 (Contrast (minimum).
- The links in the hamburger menu do not have sufficient colour contrast when recieving hover from the pointer at 200% and 400% zoom. This fails WCAG 2.1 success criterion 1.4.3 (Contrast (minimum).
- On the home page, the 'About Us', 'How to apply', 'Our benefits' and 'Equality, diversity and inclusion' card links overlap with the page background and do not have sufficient colour contrast at 400% zoom. This fails WCAG 2.1 success criterion 1.4.3 (Contrast (minimum)).
- The options in the 'Salary bands' select element, on the Current vacancies, do not have sufficient colour contrast when receiving focus or hover. This fails WCAG 2.1 success criterion 1.4.3 (Contrast (minimum)).
- The 'Salary bands' control does not change appearance when selected. This fails WCAG 2.0 success criterion 2.4.7.
- The message stating when a job is unavailable does not have sufficient colour contrast. This fails WCAG 2.1 success criterion 1.4.3 (Contrast (minimum)).
- Email form fields do not identify what their purpose is programmatically. If done correctly, this allows browsers to help users fill in formThis fails WCAG 2.1 success criterion 1.3.5 (Identify the purpose)
- Form controls do not contrast sufficiently with their surroundings, so people with visual impairments are not able to see them clearly. This fails WCAG 2.1 success criterion 1.4.11.
We have engaged with our suppliers (Hireserve) to provide a fix for these issues - timescale to be confirmed.
Disproportionate burden
We are not claiming a disproportionate burden on any part of our recruitment website at this time. We will assess the situation when our suppliers provide details of how and when the issues are to be fixed. Timescale to be confirmed.
Content that's not within the scope of the accessibility regulations
PDFs and other documents
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.
Any new PDFs or Word documents we publish will meet accessibility standards.
Live video
We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.
What we're doing to improve accessibility
We have provided our suppliers with the issues raised that are out of our control. We will publish the timescale for fixes when confirmed.
Any new PDFs or Word documents we publish will meet accessibility standards.
Preparation of this accessibility statement
This statement was prepared on 27 May 2024. It was last reviewed on 14 June 2024.
This website was last tested on 14 June 2024.
Testing is carried out internally every five days on all web pages and documents by the web team, using automated software (Silktide).We also use WAVE and manual sampling of template pages to help identify any issues that arise and Web AIm to check colour contrast..We will update this page when issues are fixed or when we expect them to be fixed.
