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My Norwich
Technical fault with our main council phone number

If you have an emergency that cannot wait please call 01603 786056. For heating and hot water enquiries, please call 01603 258617. We apologise for any inconvenience caused.

Privacy and cookies

Cookies used on our website

Session cookies which are essential for the website

These are necessary cookies to enable basic functionality like page navigation and access to secure areas of the website. You may disable these by changing your browser settings, but this may affect how the website functions.

  • TestCookie - used to determine whether a user's browser accepts cookies. Expires when user closes their browser.
  • session cookie - used to store the session id of a user. This is required to determine whether a user is logged in to the web site. Session data is also stored when a user is filling in a form however the data is stored on the server and not in the cookie. Expires when user closes their browser.
  • CookieControl - used to store a user's choice about cookies on our website. Where users have previously indicated a preference, that user’s preference will be stored in this cookie. Expires after three months.
  • PHPSESSID - used to maintain your user session. Expires when user closes their browser.
  • Jadu_cc - to keep you logged in to the website. Expires when user closes their browser.

Cookies for accessibility settings

These cookies are set if you use the accessibility settings to change colours, fonts and page layout. These are persistent cookies which expire after one hour.

  • userColourscheme
  • userFontsize
  • userFontchoice
  • userLetterspacing

Analytical cookies

These cookies do not collect information that identifies a visitor. They are only used to collect information about how visitors use the website such as the number of visitors to the site, where visitors have come to the site from and the pages they have visited. This is only used to improve how our website works. See the Google Analytics privacy statement.

You can choose to opt out of Google Analytics cookies collecting any data on you. If you disable these cookies you will still be able to use the website.

The cookies below are only set if you opt in to receive analytics cookies:

  • _ga - used to distinguish users. Expires after two years.
  • _ga* - used to store and count page views. Expires after 1 year.
  • _gat - used by Google Analytics to throttle request rate. Expires after 1 minute.
  • _gid - used to distinguish users. Expires after one day.
  • _utma - used to determine unique visitors. Expires after 2 years.
  • _utmb - used to establish and continue a user session. Expires after 30 minutes from set/update
  • _utmc - used to determine whether or not to establish a new session for the user. Expires when user exits the browser.
  • _utmt - allows Google to limit the collection of data on high traffic sites, Expires after 10 minutes.
  • _utmz - used to store information about how the page was reached. Updates with each page view. Expires after 6 months from set/update.
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