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If you have an emergency that cannot wait please call 01603 786056. For heating and hot water enquiries, please call 01603 258617.

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Equality and diversity strategy 2024-27

Our aims

Aim 1

Norwich City Council is an inclusive place to work.

It is important that we have a culture that has inclusion and equality at the heart of everything we do. This is not just about the council’s role as an employer;: we need to be a genuinely inclusive organisation in order to achieve our other aims.

Aim 2

Our services will be joined up, accessible and inclusive.

The council has duties and powers to provide a wide range of services in an inclusive way. Many of these services can play a role in creating a more level playing field for people who face inequality or exclusion. 

Aim 3

Norwich is a fair city where people facing inequality can share in and contribute to the city’s success.

Ensuring that all communities share in the city’s success is a core part of the vision set out in our Corporate Plan. Many of the challenges we face need action by a range of partners and the council has a leading role to play in bringing together organisations across the private, public, and voluntary sectors to tackle inequalities and exclusion across Norwich.

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