Norwich City Council welcomes feedback from residents.
Handling complaints effectively allows us to address issues, learn from them and prevent future occurrences.
The Housing Ombudsman is responsible for investigating complaints about social housing providers.
In April 2024, the Housing Ombudsman introduced a new complaint handling code to ensure complaints are addressed fairly, effectively and promptly.
The report includes our self-assessment against the Housing Ombudsman complaint handling code, as well as providing information on the complaints we received during 2023-24, some examples of service improvements we have made as a result of learning from complaints and an overview of our Housing Ombudsman cases.
Complaints performance and service improvement report 2023-24
