You can authorise someone else to make a complaint on your behalf i.e., a friend/relative or representative from an external organisation (such as Citizen Advice Bureau). To authorise someone to act on your behalf, you can complete a third party authority form which must be signed and returned to us alternatively temporary authorisation may be granted over the phone.
We will ensure we comply with the Data Protection Act. If a member of the public is complaining on behalf of someone else, all correspondence relating to the complaint will be sent to the named customer unless written authorisation has been given to send to the third party.
