Skip to content Skip to search
My Norwich
Christmas and New Year closure information

Our offices and phone lines will be closed from 4pm on Tuesday 24 December and will reopen at 9am on Thursday 2 January.

See more about our service arrangements for customers

Be prepared for flooding

Helpful contacts and links

Organisation Contact number Website
Emergency services 999  
Police (non-emergencies) 101  
NHS (non-emergencies) 111 https://111.nhs.uk
Environment Agency Floodline 0345 988 1188 www.gov.uk/check-flood-risk
Norfolk County Council (Highways) Office hours: 0344 800 8020 (follow Highways option)

Out of hours: 0344 800 8009
Report a highways problem
Breckland District Council Office hours - 01362 656 870
Out of hours - 01522 872 246
www.breckland.gov.uk
Broadland District Council 01603 431 133 www.broadland.gov.uk
Borough Council of Kings Lynn & West Norfolk   01553 616 200 www.west-norfolk.gov.uk
Great Yarmouth Borough Council 01493 856 100 www.great-yarmouth.gov.uk
Norfolk County Council   www.norfolk.gov.uk
Norwich City Council 0344 980 3333 www.norwich.gov.uk
North Norfolk District Council 01263 513 811 www.north-norfolk.gov.uk
South Norfolk Council 01508 533 701 www.south-norfolk.gov.uk
Report a power cut 105  
Report a gas leak 0800 111 999  
Report a flood   Report a flood
Report a leak (Essex & Suffolk Water Customers) 0800 526 337  
Report a leak (Anglian Water customers) 0800 771 881  
Report flooding from sewers 03457 145 145  
Met Office   www.metoffice.gov.uk/public/weather
Environment Agency   Flooding and extreme weather
Norfolk Prepared - Grab Bag and Household Emergency Plans   www.norfolkprepared.gov.uk/prepare/
National Flood Forum   www.nationalfloodforum.org.uk/
FloodRe   www.floodre.co.uk
Association of British Insurers   www.abi.org.uk/
Association of Drainage Authorities   www.ada.org.uk
Feedback button
Feedback button