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My Norwich
Christmas and New Year closure information

Our offices and phone lines will be closed from 4pm on Tuesday 24 December and will reopen at 9am on Thursday 2 January.

See more about our service arrangements for customers

Be prepared for flooding

Roles and responsibilities

Organisations and local councils with responsibilities for flood risk management.

Department for Environment, Food and Rural Affairs (DEFRA)
www.defra.gov.uk

  • Planning for national flood emergencies
  • Grant aid for land drainage works
  • Funding EA flood management activities

Environment Agency (EA)
www.gov.uk/government/organisations/environment-agency

  • Ensuring the maintenance of main rivers
  • Monitoring and forecasting river levels
  • Providing and operating flood warning systems
  • Category One Responder to local and national emergencies
  • Lead authority for flood risk management in England and Wales for main rivers.

Norfolk County Council (NCC)
www.norfolk.gov.uk

  • The Lead Local Flood Authority - co-ordinates local flood risk management
  • Highways drainage
  • Ditches and balancing ponds on NCC land, also responsible for bridges and culverted watercourses under the highway
  • Category One Responder to local and national emergencies
  • Enforcing maintenance of land drainage by riparian owners where the highway is affected
  • Road closures

Borough, City and District Councils

  • Ditches and balancing ponds on Borough owned land
  • Category One Responder to local and national emergencies
  • Providing temporary accommodation in an emergency

Norfolk Resilience Forum
www.norfolkprepared.gov.uk

  • Brings together Category One and Two responders, plus supporting agencies to plan for, respond to and recover from to emergencies in Norfolk
  • Publishes the Community Risk Register for Norfolk
  • Provides emergency preparedness advice

Anglian Water
www.anglianwater.co.uk

  • Flooding from public foul, combined and surface water sewers
  • Flooding from burst water supply pipes
  • Ditches and balancing ponds on AW owned land
  • Category Two responder to local and national emergencies
  • Mains water

Internal Drainage Boards (IDB’s)

  • Provision of flood defences and water level management in low lying areas
  • Maintenance and protection of key watercourses

Parish Councils

  • Advising agencies of local flood issues
  • Implement relevant parts of their emergency plan until more help arrives
  • Ditches on parish council owned land

Private householders and land owners

  • Land drainage on their own property
  • Watercourses where they are the riparian owner
  • Protection of their own property from flooding
  • Repairing flood damage to their own property
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