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My Norwich
Technical fault with our main council phone number

If you have an emergency that cannot wait please call 01603 786056. For heating and hot water enquiries, please call 01603 258617. We apologise for any inconvenience caused.

Emergency planning

The council's emergency planning team works very closely with the emergency services and partner agencies within the Norfolk Resilience Forum to make sure we have plans in place to respond to major incidents such as floods, fires, chemical releases or transport accident which may affect our communities or the environment.

Emergencies do happen and could affect you. Find out more about the some of the risks and simple measures you can take to be better prepared as an individual, household, community or business.

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