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My Norwich
Christmas and New Year closure information

Our offices and phone lines will be closed from 4pm on Tuesday 24 December and will reopen at 9am on Thursday 2 January.

See more about our service arrangements for customers

Commercial and industrial noise

Noise from construction/demolition

We expect the following working times and measures to be adhered to during any building/demolition operations to minimise noise disturbance:

(a) Work that is audible beyond the site boundary shall only be carried out between 7:30am and 5:30pm Monday to Friday, between 7:30am and 1pm Saturday and not at all on Sundays or bank holidays.
(b) The quietest available items of plant and machinery shall be used on site. Where equipment such as generators are necessary, they should be enclosed or screened to reduce noise levels, if applicable.
(c) Deliveries or collections (eg skips) shall only be permitted during the hours detailed in (a) above.

Any divergence from these recommendations should be referred to our environmental protection team to request approval.

DIY activities (ie work that people are undertaking on their homes) do not have the same time restrictions as above. Find out how to deal with DIY related noise.

Report construction/demolition related noise

If you are disturbed by unreasonable amounts of noise or it is occurring outside of the hours detailed above, report it using our contact us form (by choosing 'All other enquiries' from the Enquiry type drop-down list).

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