We will treat all reports of domestic abuse with respect, empathy and confidentiality and we will listen to the needs and wishes of the survivor in agreeing a course of action.
By working in collaboration with survivors of abuse, housing professionals/services, will empower survivors to take back control over their lives and increase their space for action. Staff will take a believing, non-judgemental and needs-led approach. Recognising that survivors are the experts of their own experience and understand what they need to achieve safety and housing security.
We take a person-centred approach to those experiencing domestic abuse and will always make the safety, dignity and well-being of the person the priority.
All reports of domestic abuse will be investigated in accordance with Norwich City Council’s Adult Safeguarding policy guidelines and procedures, our Antisocial Behaviour Policy and our Safeguarding Children and Adults at Risk of Harm Policy.
Each case will be different; we will always place an individual’s needs at the forefront of any support we provide. This will include (but not be limited to), physical needs, mental needs, communication needs and each of the nine characteristics of the Equality Act (2010).
We can refer the person to other agencies that provide specialist support and guidance.
Domestic abuse is a criminal offence, and we will encourage people to report it to the police, whether they are the victim of abuse or a witness to abuse. In an emergency, always call 999.
We are part of the ‘Norfolk DA Partnership Board’, which consists of other key agencies in the area to offer support, services and information to survivors of domestic abuse.
