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If you have an emergency that cannot wait please call 01603 786056. For heating and hot water enquiries, please call 01603 258617.

How to contact us for non-urgent enquiries

Norwich Home Options Allocation Scheme

Confidentiality statement

6.0.1  Norwich City Council is committed to protecting the rights of privacy and processing will be conducted fairly, lawfully and transparently in accordance with the General Data Protection Regulation (EU 2016/679) and all other applicable data protection law (‘Data protection legislation’). Further details can be found at the council’s website.

6.0.2  All applications for housing will be dealt with in a confidential manner. Information held under the scheme will not be disclosed to any third party, except in accordance with data protection legislation.

6.0.3  When an application is made to Home Options, the applicant will be asked to give permission for information to be obtained from, or shared with, third parties, which would be required to enable the Home Options assessment or an allocation of housing to proceed.

6.0.4  By submitting an application, the applicant agrees to information sharing with scheme landlords.
 

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