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My Norwich
Technical fault with our main council phone number

If you have an emergency that cannot wait please call 01603 786056. For heating and hot water enquiries, please call 01603 258617. We apologise for any inconvenience caused.

How the garden waste service works

Collections

  • Your bin must be placed out for collection by 6am on your collection day, but no earlier than 6pm the evening before.
  • Please make sure that you return your bin to the inside of your property boundary by 9am the day after your scheduled collection.
  • Make sure lids are fully closed – we will not collect bins with open lids which are overflowing with rubbish.
  • We do not accept waste placed at the side of garden waste bins.

Check what goes in your garden waste bin

Public and bank holidays

Your collection day will change if there is a bank holiday in the week of your collection. There are no collections over the two-week Christmas and New Year period.

Please refer to your collection day calendar or check My Norwich for your revised collection day.

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