This is a pay-in-advance, fortnightly collection service.
Costs for 2024-25:
- £65 for a 240-litre brown wheelie bin, per year
- £49 for a 180 litre brown wheelie bin, per year
You can pay for as many bins as you like.
Existing customers
If you are an existing customer, find out how to pay your existing invoice or change the size of your bin.
New customers
If you are signing up to the service for the first time, or rejoining the scheme after a break, you can sign up and pay online.
Please familiarise yourself with the terms and conditions before signing up.
Sign up and pay for a garden waste service (new customers only)
After signing up
A brown bin will be delivered to you about one week before your first collection. Your first collection will usually be three to five weeks after receiving your payment.
You can then check your collection day online using My Norwich.
Please be aware that if you request a change from a 180-litre bin to a 240-litre bin, you may receive a pre-used bin instead of a new one. This also applies if you're replacing a damaged or unusable garden waste bin.
Your payment covers the garden waste collection service itself, not the bin.
