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My Norwich
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If you have an emergency that cannot wait please call 01603 786056. For heating and hot water enquiries, please call 01603 258617.

How to contact us for non-urgent enquiries

Leaseholders' handbook

Heating appliances

Leaseholders are responsible for the servicing, maintenance, repair or replacement of the heating appliances in their property.

The council is responsible for communal heating systems and is also responsible for checking and maintaining any shared flue or duct systems.

It is important to carry out regular servicing, as heating appliances which are not checked and maintained will become inefficient and may become unsafe.

Landlord leaseholders are required by law to have gas safety inspections carried out and provide their tenant with a copy of the certificate. Resident leaseholders are strongly advised to have the same inspections carried out for their own safety.

All servicing and maintenance to any appliance should be carried out annually by a fully trained tradesman (Gas Safe registered for gas appliances).

Gas safety is very important – failure to service and maintain appliances can endanger lives. Find out more about gas servicing for leaseholders.

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